referral process
Our Care Assessors work with individuals, their families and care professionals to arrange a person-centred assessment and full transition plan for anyone who requires our Home Care or Supported Living Services. To make a referral, contact our Referrals Team on 01908 440014.
Referrals and Assessments
Referrals come to us from a wide variety of sources, including local authorities, NHS departments, community support units and individuals looking to leave the family home for the first time.
Referrals can be made by a social worker, care manager or the individual’s parents, although the care manager acting on behalf of that individual must be consulted before an assessment can take place.
The assessment process is designed to ensure we can offer a placement where the person we’ll be supporting can achieve the most positive outcomes. In each case, when we’re assessing someone, we look at the whole person to determine their suitability for a particular service. We consider their needs, abilities and personality, where they’d like to live, who they’d like to live with and what things are important in their lives. The aim is to ensure we can support them to achieve as much as possible, while leading a safe, happy and fulfilled life.
Following initial assessment, the individual being referred, their family, friends and their care manager are encouraged to visit suitable Joycele Care services for themselves, to meet the other people we support, team leaders, and staff. Where this isn’t possible or appropriate for the person being referred, we look for guidance from someone who knows them well and can make recommendations on their behalf.
Where all parties, including the person who needs support, agree that a placement is appropriate, their care manager will apply for funding. After funding is agreed, a start date will be confirmed and a transition plan can be devised, specifically tailored to the individual’s needs, in order to provide as much support as possible during and after their move.
Make a Referral
To make a referral to any of our services, please complete the online referral form below. Alternatively you can call us on 01908 440014 or you can email us at referrals@joycelecare.co.uk